nnokc Privacy Policy

1. Types of Information Collected

nnokc may collect the following types of information:

• Personal Identification Information: Name, date of birth, national identity card number (for verification), email address.
• Account Information: Username, password (in encrypted form), account settings and preferences.
• Financial Information: Deposit and withdrawal amounts, transaction history, and partial payment method details (for example: the last four digits of a bKash number).
• Device and Browser Information: IP address, browser type, operating system, device ID.
• Usage Information: Logs of which games you played, how long you played, and which pages you visited.
• Communication Information: Records of your conversations with our support team via live chat or email.

2. Purpose of Collecting Information

We collect and use your information for the following purposes:

• To create, verify, and manage your account.
• To process deposit and withdrawal transactions.
• To provide customer support and resolve your issues.
• To prevent fraudulent activity, money laundering, and misuse.
• To verify your age and ensure responsible gaming.
• To improve platform performance and enhance the user experience.
• To meet applicable legal obligations.
• With your consent, to send you relevant offers and promotional information.

3. Data Storage and Security

nnokc follows the highest technical standards to protect your information. Our security measures include:

• SSL Encryption: All data transmission on our website is encrypted via SSL/TLS protocol.
• Secure Servers: Your information is stored on secure, regularly audited servers.
• Access Controls: Only authorized personnel may access your information, and only under strict confidentiality requirements.
• Password Hashing: Your password is never stored in plain form — only an encrypted hash is kept.
• Regular Security Reviews: Regular security audits are conducted to identify vulnerabilities in our systems.

Please note, however, that no transmission of information over the internet is 100% secure. While we ensure the highest possible level of protection, we cannot guarantee complete security.

4. Sharing Information with Third Parties

nnokc never sells your personal information. We may share information with third parties only in the following limited circumstances:

• Payment Processors: The minimum information necessary to process transactions related to bKash, Nagad, Rocket, Upay, and banks.
• Identity Verification Services: For age and identity verification as part of legal obligations.
• Law Enforcement Agencies: In the case of a court order or legal obligation.
• Fraud Prevention Services: To prevent money laundering and detect fraud.

Any third-party service provider is required to comply with the same standard of privacy policy as ours.

5. Cookies and Tracking Technologies

nnokc uses cookies and similar technologies to improve your browsing experience. Types of cookies:

• Essential Cookies: Essential for maintaining login sessions and for security.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics Cookies: To monitor site usage and improve services.

You can manage cookies from your browser settings. However, disabling certain cookies may limit some functionality of the platform.

6. Data Retention Period

We retain your information for as long as your account is active or as required by legal obligations. In specific cases:

• Even after an account is closed, transaction information may be retained for a defined period for legal reasons.
• Relevant information will be retained during the course of any fraud or dispute resolution process.
• If your account is deleted at your request, only the portion required by legal obligation will be kept and all other information will be deleted.

7. Your Rights

As a user of the nnokc platform, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request a restriction on the use of your information in certain circumstances.
• Right to Data Portability: The right to receive a copy of your information in a structured format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time in relation to marketing communications.

To exercise these rights, please contact our support team via live chat or email.

8. Privacy of Minors

nnokc is strictly not for anyone under the age of 21. We do not knowingly collect information from any person under the age of 21. If we become aware that information about a minor has been collected by mistake, we will immediately delete that information and close the associated account. If parents or guardians believe their child's information is held by us, please contact us.

9. Third-Party Links

The nnokc platform may contain links to third-party websites. These external sites have their own privacy policies and we have no control over them. We are not responsible for the use of your information on those sites. You are advised to read the privacy policy of any external site before visiting it.

10. International Data Transfers

nnokc primarily serves users in Bangladesh. However, some technical services and server infrastructure may be operated internationally. In such cases, we ensure that data is transferred with appropriate security measures in place and that your rights remain protected.

11. Changes to the Privacy Policy

nnokc reserves the right to update this privacy policy at any time. In the event of significant changes, we will:

• Update this page with a new effective date.
• Where applicable, send a notice to your registered email.
• Notify you of important changes when you log in to the platform.

Continued use of the platform after changes are made will be considered acceptance of the updated privacy policy.

12. Personal Data Security Breaches

If a personal data security breach occurs that poses a high risk to your rights and freedoms, we will notify you as quickly as possible. The notice will include:

• A description of the nature of the breach and its likely consequences.
• What steps we have taken or are planning to take.
• Advice on what precautionary measures you yourself can take.